One of the biggest growing pains of small-but-thriving businesses is figuring out how to handle IT-related needs.
Let’s clearly define the problem: the business is too small to financially justify hiring an expensive third party IT company, yet IT infrastructure needs have outgrown in-house capabilities.
In other words, you don’t have the money for a dedicated third party IT team (or the resources to create your own IT department), but you have critical IT-related needs that need to be met. This, to put it lightly, can be a troublesome stage of growth for any small or even midsize business.
If any of that sounds familiar, you’re going to love the Annual Analyst Support Agreement, a unique solution put together by our team at Professional Document Solutions.
Let’s learn more about how it works:
What is the Annual Analyst Support Agreement From Professional Document Solutions?
If you already have a Xerox multifunction printer or other devices from us, you know that your full service maintenance agreement covers parts and labor for equipment repair. This is distinct from the benefits offered by the Annual Analyst Support Agreement; if your MFP breaks down, your maintenance agreement already covers those repairs.
This, however, still leaves you on your own for potentially problematic network conditions. As many small business leaders have discovered, events such as adding a new computer or server to the network can cause problems if misconfigured—and if the problem is serious enough, the Xerox devices on the network may experience connectivity issues. At times, this can even be caused by events which are essentially out of your control, such as critical operating system updates which change network requirements or simply “break” what was already in place.
The Annual Analyst Support Agreement offers support for networking situations. Our team will bring your Xerox equipment back online when the network environment has changed, all for a single, yearly fee of $399. This, compared to the hourly rate for on-site visits from other companies, is very low—for instance, an on-site visit from a Xerox IT support technician is typically billed at $330 per hour.
What Kind of Business or Organization is the Annual Analyst Support Agreement Right For?
The PDS Annual Analyst Support Agreement is not a replacement for a network administrator; our capacity is to keep your Xerox multifunction devices operational and functioning as intended on your already existing network. Other networking or technology related problems are out of our scope.
In other words, if your website goes down or there’s an issue with your VOIP server, the Annual Analyst Support Agreement can’t help. But it absolutely can make sure that your copy machine continues to work perfectly!
The only real limitation of the Annual Analyst Support Agreement is that it’s only applicable to locations with up to five Xerox multifunction devices. However, the vast majority of small businesses in Colorado meet this requirement.
Questions? Our Staff at Professional Document Solutions is Standing By
Our team is extremely proud to be able to offer the Annual Analyst Support Agreement. A single visit from a Xerox IT technician could easily cost twice as much as the annual cost for our program. This solution is an excellent way for growing businesses to enjoy help with business-critical IT tasks without spending hundreds of dollars per hour on in-person support.
If you’d like to learn more about the Annual Analyst Support Agreement, we invite you to contact us today.
