Apple recently released the 13th version of macOS, called Ventura. If you’re an Apple user, you may have already upgraded. As you know, whenever an operating system has a major update, things can be a little rocky—especially in the beginning.
Here’s the good news: in the vast majority of situations, owners of Xerox devices with updated drivers have found the transition to Ventura to be very smooth. Other than a few user interface changes implemented by Apple, everything should be working exactly as you would expect.
If, however, you’ve encountered some issues with your Xerox device after upgrading to macOS Ventura, we’re going to discuss the most likely culprit for the problem and how to get things resolved.
Let’s begin:
If You’re Experiencing Any Difficulties With Your Xerox Device After Upgrading to macOS 13, Here’s What To Do
Ventura changes the way the print dialog looks, which means that how you access certain Xerox features has changed. This is a user interface decision made by Apple, not Xerox. The good news is that the changes are relatively minor and won’t affect the functionality of your device. In the print dialog, which has been completely redesigned, you may have already noticed that features are now listed vertically rather than the way they were before.
If you’ve noticed any of your Xerox print features missing from the list, however, that shouldn’t be happening. At the time of this writing, Apple has stated that they’re working on a fix to be released in a later update for Ventura. However, Xerox decided to step in—so that customers don’t have to wait!—and solved the features not appearing problem by releasing a new Macintosh OS Xerox driver.
If you’re experiencing issues like this, check your macOS Xerox driver version. You may be experiencing problems with your features not appearing in the print dialog if the version is 5.10.0 or prior. The solution is to simply upgrade your macOS Xerox driver to version 5.11.1 or later.
How To Use the Xerox Support Page To Always Stay Informed and Keep Your Devices Functioning Properly
As a quick reminder before we wrap things up, a great way to keep up to date about your Xerox device is to always remember to check the official Xerox online support website page for your model. Simply enter your model into the search bar, and you’ll be brought to a page with just about everything you need to know about it—including maintenance, upgrades, and compatibility ratings.
If you haven’t put it there already, this page deserves a place in your bookmarks!
Learn More About Upgrading to Xerox Office Devices, Which Are Compatible With All Modern Operating Systems
One of the things we really love about Xerox products is that they’re very much geared toward allowing for user customization. With access to the Xerox App Gallery, users can extend the functionality of their device in ways that can make them completely unique. And, of course, Xerox devices are compatible with all modern operating systems, making them available to Windows, macOS, or Linux users.
If you’re interested in learning more about upgrading your workplace to modern Xerox technology, please feel free to contact us or request a free online quote.
